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FREQUENTLY ASKED QUESTIONS

General Questions

What are the benefits of microneedling?

Microneedling promotes collagen production by creating tiny micro-injuries in the skin. This improves skin texture, reduces the appearance of fine lines, wrinkles, acne scars, and large pores.

What is RF microneedling?

RF microneedling combines traditional microneedling with radiofrequency energy to stimulate deeper layers of the skin. This enhances collagen production, tightens the skin, and is particularly effective for deeper wrinkles, stretch marks, and skin laxity.

What is a chemical peel?

A chemical peel is a treatment that uses a chemical solution to exfoliate the skin, removing the outermost layers to reveal smoother, more radiant skin underneath. It can target acne, hyperpigmentation, fine lines, and uneven skin tone.

Pre-Treatment Preparation

How should I prepare for microneedling or RF microneedling?

  1. Avoid sun exposure and tanning for at least 48 hours before your appointment.

  2. Discontinue the use of retinoids, exfoliants, and active ingredients (like AHAs, BHAs, or Vitamin C) 3-5 days prior.

  3. Avoid NSAIDs (like ibuprofen) and alcohol 24 hours before treatment, as these can increase bruising.

  4. Come to your appointment with a clean, makeup-free face.

How should I prepare for a chemical peel?

  1. Stop using retinoids, exfoliants, and other active ingredients 7 days before the treatment.

  2. Avoid direct sun exposure and tanning for at least a week prior.

  3. Let your provider know if you have any active infections, open wounds, or sensitivities.

Aftercare

Microneedling/RF Microneedling Aftercare:

  1. Avoid direct sun exposure and wear sunscreen with at least SPF 30.

  2. Refrain from strenuous activities, sweating, or swimming for 24-48 hours.

  3. Use gentle cleansers and avoid makeup for 24 hours.

  4. Stay hydrated and moisturize your skin with a hydrating serum or cream.

  5. Do not pick, scratch, or exfoliate the skin during the healing process.

  6. What to Expect:

  7. Mild redness and swelling for 24-48 hours.

  8. Slight peeling or flaking may occur within a week.

Chemical Peel Aftercare:

  1. Avoid sun exposure and wear a broad-spectrum SPF 30+ daily.

  2. Do not exfoliate, scrub, or use active ingredients for 7-10 days.

  3. Apply a gentle moisturizer as needed to keep the skin hydrated.

  4. Do not pick or peel any flaking skin—it needs to shed naturally.

  5. Avoid excessive heat, such as saunas or hot showers, for 48 hours.

  6. What to Expect:

  7. Mild redness and peeling for 3-7 days, depending on the peel strength.

  8. Temporary dryness or tightness.

Common Questions Post-Treatment

How soon will I see results?

  1. Microneedling: Improvements are typically visible within 2-4 weeks, with continued improvements over several months as collagen production increases.

  2. RF Microneedling: Results can be seen after one session but typically require 2-3 treatments for optimal results.

  3. Chemical Peel: You’ll notice brighter, smoother skin once peeling is complete (usually within 7-10 days).

How often can I get these treatments?

  1. Microneedling/RF Microneedling: Every 4-6 weeks.

  2. Chemical Peels: Depends on the strength of the peel, but mild peels can be done every 4-6 weeks, while medium-strength peels may require 6-8 weeks.

When to Contact Us

  1. Contact your provider immediately if you experience any of the following:

  2. Prolonged redness or swelling lasting more than 72 hours.

  3. Signs of infection, such as oozing, pus, or increased pain.

  4. Severe peeling or blistering.

Monthly Membership FAQ

What is the monthly membership program?

  1. Our monthly membership program is designed to provide you with consistent care and exclusive benefits for maintaining healthy, radiant skin. Members enjoy discounted treatments, priority booking, and special perks while keeping their skin goals on track.

What are the benefits of joining the membership?

As a member, you’ll enjoy:

  1. Monthly treatments included in your plan.

  2. Exclusive discounts on additional services and retail products.

  3. Priority booking and flexible scheduling.

  4. Complimentary upgrades or bonus treatments (depending on the membership tier).

  5. Continuous support from our expert team to help you achieve your skincare goals.

What services are included in the membership?

Memberships typically include services such as:

  • Monthly facials.

  • Discounts on microneedling, RF microneedling, or chemical peels.

  • Complimentary consultations and follow-ups.

  • Special offers on retail skincare products.

The exact services may vary based on the membership tier you choose. Check with our team for details about the available packages.

How much does the membership cost?

Our membership plans start at $109-$269. Pricing varies based on the level of services included. Contact us for more details or a customized recommendation based on your skin needs.

How is payment handled?

Payments are auto-drafted monthly from your preferred payment method. You’ll be charged on the same date each month based on the date you sign up.

Is there a minimum commitment?

Yes, there is a minimum commitment of 6 months. After the initial period, memberships continue on a month-to-month basis.

Can I cancel my membership?

Yes, you can cancel your membership after the initial commitment period by providing  after the 6 month period.Please note that unused benefits or treatments do not roll over after cancellation.

How do I book my monthly treatment?

Booking is easy! Contact us via www.intotheskin.ca to schedule your monthly treatment. We recommend booking in advance to secure your preferred time.

What if I miss a month?

If you miss a month, don’t worry! Unused treatments can roll over for up to Frame, 2 months, depending on your membership plan. However, they cannot roll over indefinitely, so be sure to use them within the allotted time.

Can I share my membership with someone else?

Memberships are non-transferable and designed for individual use only. This ensures that the personalized benefits and treatments align with your unique skincare goals.

What happens if I want additional services in a month?

Members receive exclusive discounts on additional treatments. Feel free to schedule extra services at any time and enjoy your membership perks!

Can I upgrade or downgrade my membership?

Yes, you can upgrade or downgrade your membership at any time after the initial commitment period. Contact our team to discuss your options and tailor the plan to your needs.

What if I need to freeze my membership?

We understand life happens! You can freeze your membership for up to 2 months in case of travel, medical issues, or other circumstances. Let us know in advance so we can accommodate your request.

Are there any restrictions on membership use?

Membership benefits cannot be combined with other promotions or discounts unless stated otherwise. Additionally, treatments must be used within the specified period and cannot be carried over indefinitely.

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